Not able to add "customer experience"

[Kees B_]

when I try to ADD a new Customer Service Management space, as promoted by Jira, I am able to create a new space while following the template. The second step: add a customer experience I get "We could not create your customer experience. Please try again."

I already have another running Customer Service space but want to shift to the new version, as promoted.

[Leisha Major · Accepted solution]

From Support give yourself app access to CSM,

please follow steps below: Go to admin atlassian com

Expand Directory > Users Search and select your profile.

Click on Grant access Next to CSM from the drop down for Roles give yourself User and User access admin roles.

Click on Grant access.

[Andrea Robbins]

You can have multiple CSM customer experiences, but I don't think they can have the same name. You might have to add V2 to the end of it. I don't believe this is permissions related as you were able to create the first one. Also could just be a glitch you never know :) 

[Andrea Robbins]

Oh I just re-read this. You can only have one CSM experience linked to a space although you can have many forms from different spaces.

[Kees B_]

I tried different names: for the space as well for the customer experience name...

[Andrea Robbins]

I would recommend reaching out to Atlassian support on this one:

https://support.atlassian.com/contact