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Not Recieving Verification Emails

Martin Anderson
Martin Anderson
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March 11, 2024

There are two atlassian users in my organisation who are not recieving verification emails from atlassian, but this is not the case for some accounts within the same organisation. I have only tried deactivating their accounts and reactivating and that doesn't help.

I wish my problem can be attended to and I can provide the email addresses upon request.

Thank you.

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Nikola Perisic
Nikola Perisic
Community Champion
March 11, 2024

Hello @Martin Anderson , if you have your personal settings correct where the checkboxes are ticked for receiving the email when you are the watcher of the issue, report,etc. in that case Atlassian has supressed your email. This is mostly done to prevent spam emails. To solve this, raise a support ticket for Atlassian asking them to remove your email address from the supression list.

 

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Martin Anderson
Martin Anderson
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March 11, 2024

Hello @Nikola Perisic in attempting to raise a support ticket for the problem, it led me here to the Atlassian Community portal. Could you assist with the appropriate link?

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Nikola Perisic
Nikola Perisic
Community Champion
March 11, 2024

Sure, here it is @Martin Anderson : https://support.atlassian.com/contact/?postauth=true#/

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Dexter de Vera
Dexter de Vera
Community Champion
March 11, 2024

Is this in sync in AD? make sure that there using the correct email. 

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