The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

No site-admins group available to assign to a user.

Adam Adamczyk
Adam Adamczyk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 27, 2023

I created a new jira org to test to see if the service management offering will meet my needs. I added an Asset plugin that requires that a user be in the site-admins group in order to adjust the settings. I am the org admin/creator. There is no site-admins group available to add to users and when I attempt to create the group, I get an error saying that it already exists. How do I get the site-admins group to be visible, so I can add it to my user permissions?

2023-07-27 13_33_15-Administration.png

Watch
Like Dave Mathijs likes this
896 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes
Dave Mathijs
Dave Mathijs
Community Champion
July 27, 2023

Hi @Adam Adamczyk 

What app have you installed that requires these permissions? Have you tried to contact the vendor directly via a support request?

View More Comments
Adam Adamczyk
Adam Adamczyk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 27, 2023

The app is "Asset Management for Jira". I didn't reach out to the vendor, because my other projects have a site-admins group and I'm not sure why the new one doesn't have it showing, so figured the issue would be resolved by getting the group to show.

Like
Reply
0 votes
Joseph Chung Yin
Joseph Chung Yin
Community Champion
July 27, 2023

@Adam Adamczyk -

I agreed with @Dave Mathijs suggestion.  In general Groups setup in your JSM env should all be available, there should not be a need to create another new group.

Contacting the vendor directly will be your best option in my opinion.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security