No apparent setting to enable Critical Alerts in Jira Cloud for iOS

[optop]

I'm trying to test out Jira Service Management to see if it is capable of sending alerts for our business via the Alerts functionality for a 24/7 on-call team.

I've figured out how to create a Service Project, can see the Alerts and have generated some test alerts.

However even for a P1 alert, I can't find a setting so that a Push Notification will trigger an iOS Critical Alert, only a normal Immediate delivery Push Notification that would be silenced by iOS Do-not-disturb and not make a sound if the volume is down.

All the support documentation around iOS critical alert management is for OpsGenie, however I understand this is all now operating through JIRA Cloud.

Am I missing a settings page in the cloud UI or on my mobile app? Is this a premium only feature for JSM?

Thanks!

Alert settings in JIRA profile:

JIRA Cloud mobile app settings:

Resulting alert:

[Talar Pavlovic]

Hi folks, 

Talar here from the Atlassian Team!

This functionality has been added to the Jira Mobile App on iOS!

However, this functionality doesn't yet exist for the Jira Mobile App on Android. We do have a Feature Request asking for our Product and Engineering teams to consider adding this be added. 

Please feel free to comment on the Feature Request itself here (https://jira.atlassian.com/browse/JSDCLOUD-15997) as this will help it's visibility with our Engineering teams. 

Kind regards,
Talar 

[Ross]

This functionality is a must-have for us also if we are to migrate to the new workflows.

[Enkhbayar Yura (OT)]

Hello there, 

Is this function available on JSM? or is it only for Opsgenie?

[david]

Was this feature ever added? I'm looking at possible options for alerting software and this is a must-have.