Need to delete my Atlassian account

[roniger]

Hi,

Need assistance since I am not able to delete my Atlassian account. I've used it for bitbucket, and deleted all the workspaces, but in the licenses I can still see them and they keep renewing even after I deleted them.

I've already deleted the organization, and there are no active paid subscriptions.

Trying to delete my account I get the following:

You can't delete your account

Your account can't be deleted because:

This account is related to active accounts that are set to AUTO-RENEW.

This account is the primary billing contact for one or more products.

This account is a technical contact for one or more products.

To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.

Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

I've been trying to open a ticket, but without success, so trying my luck here.

Thanks!

Ori

[Walter Buggenhout]

Hi @roniger

It can take a while after you delete your apps and organization before everything is properly processed behind the scenes - to ensure deleted environments can still be restored in case of emergency.

A couple of things you might check yourself to validate if there is no other organisations / licenses your account is associated with:

• log into admin.atlassian.com and from the dropdown near the top right corner, select view all organizations to see if there's any left there;
• log into my.atlassian.com and check any active licenses and contact info there.

In the meantime, I also notified Atlassian Support to jump in here and see if they can help you. While that can take a couple of business days, someone will probably reach out to you to help out from here.

Hope this helps!

[roniger]

Thank you