Move data from Trial Cloud to Paid Cloud

Is it possible to migrate Data from a Trial Cloud(https://atlasmaraprojects.atlassian.net) that's expired to my paid for Site (https://bancabc.atlassian.net)?

2 answers

2 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

Hi @Kay Kalunga Kabwe 👋

Welcome to the Community! It's a great question and one I would suggest you pitch to the Atlassian Support team as they should be able to provide more guidance around the expired trial and migrating it to your site. You can raise a support ticket here.

I hope this helps but if you have any other questions just ask 😃

All the best,

Laura

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

3 votes

Answer accepted

@Kay Kalunga Kabwe ,

Are you looking to move everything over or just specific projects/configurations? Cause that would be a huge difference.

If it's all you can do a backup of one and restore it on the other.

If you need specific parts then you'll have to look towards an app like Project Configurator to move specific pieces over.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Dirk Ronsmans Am pretty much looking at migrating everything. I can not access the trial site at the moment, trial period expired. I would like to have work there moved to the site that paid for.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Kay Kalunga Kabwe since you have a paid instance I would log a ticket with support under that product (at https://support.atlassian.com/contact )

If your old site is under the same name/owner Atlassian should still be able to access it and hopefully restore that one to your new paid one.

If you no longer have access yourself I'm afraid you'll have to contact them directly.

Since you have paid for another site and the issue is related to that I would think they can assist you.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Move data from Trial Cloud to Paid Cloud

2 answers

2 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events