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Bryce Lord
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Walter Buggenhout
Community Champion
Hi @Tom Rufo,
I am not sure what you understand by a group. In standard JSM there's a Team priority group and everything else, but that does not really seem to match with your question.
In standard JSM you can drag queues into a different place on your screen. That way you can simply reorder your queues. In addition, through the Manage Queues option, you can switch queues between the two aforementioned groups.
If you really have custom groups in your JSM project, you may be using a marketplace app like queues for Jira Service Management. If you do have that app, it seems like there's a toggle option to activate drag and drop reordering of your queues:
Hope this helps!
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