The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Move SLA Section

Sam Evans
Sam Evans
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 13, 2024

We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved correctly but then it moves back to the top. 

Watch
Like Be the first to like this
666 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes
Answer accepted
Rudy Holtkamp
Rudy Holtkamp
Community Champion
February 13, 2024

Hi @Sam Evans ,

If you don't use the SLA section, just go to your projects settings > SLAs > For every SLA remove all goals and make sure that the time target is empty for all remaining issues > Save

This should remove the SLA.

View More Comments
Sam Evans
Sam Evans
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 13, 2024

Perfect, thank you!

Like
Phil Amiss
Phil Amiss
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 22, 2025

Does anyone know if this is going to be fixed?

Each time the order is re-arrange in the section you get options to move to bottom or up down you click save, you get a popup confirmation that the update was successful. However the order reverts back immediately to the previous order. Very frustrating as even collapsed they take up good screen real-estate at the top of the screen even though there is low interest by the users. The functionality is there and should work as intended? Unless I have missed something maybe? This post was opened in Feb 20024 and 18 months later here I am.

Like • Miro Meier likes this
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security