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Managing Blocklist - Ability to add sender to blocklist easily

Managing Blocklist - Ability to add sender to blocklist easily

We have been manually adding emails and domains to the blocklist, which helps in blocking further spam tickets from the same sender. However it has become a daily chore and navigating all the way to Manage blocklist and adding emails and domains is quite time consuming. Is there a way to reduce the number of steps to utilize this blocking feature? Thank you!

{Project > Project Settings > Email Requests > Manage Blocklist}

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Hi @App Support

You can add a shortcut on the project so that agents can navigate directly to the blocklist settings.

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Hello Mark,

Thank you for your response. Could you please show me the steps since I do not see that option.

I was thinking more in terms of being able to open one of the spam tickets or select a bunch of them and have that option of blocking them, instead of copying their email addresses or domain individually and adding them to the blocklist.

I am not sure if I am being clear enough. But I am not able to paste a screenshot that I want to share.

Thank you!

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I understand that you're looking for more of a one-click approach to add users to the blocklist. As far as I can tell, there's no way to accomplish this. I don't even see an option in the API to create some type of custom function.

I was simply providing a few less steps by adding a project shortcut:

Then add a link to here:

https://YOURINSTANCE.atlassian.net/jira/servicedesk/projects/YOURPROJECTKEY/settings/email

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Okay thank you Mark for the steps!

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Managing Blocklist - Ability to add sender to blocklist easily

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