Make the ticket visible to customers in the portal
Deleted user
Hello, everyone,
Maybe one of you can help me.
Problem:
I create a ticket in Jira Servicedesk, then I want to add a customer.
I do that with Request participants.
The problem here, however, is that I cannot display these tickets in the Jira ServiceDesk portal. Nothing can be seen from the customer's point of view either.
I also lack the option.
"Show request in portal"
View of support
View of the customer in the portal
I thank you for your time!
1 answer
1 accepted
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