Lost access to account with 2FA enabled

[Marco Hurtado]

Hello Atlassian Support Team,
Our account administrator has lost access after enabling email-based two-factor authentication. Unfortunately, the authentication codes are not being received via email (not in the inbox or spam folder). We are unable to log in and therefore cannot submit a support ticket through the portal.

When visiting https://support.atlassian.com/contact, we are only given the option to “Get help from your site admin.” However, our site admin is the one who lost access to their account, so this option is not viable.
We are essentially stuck in a dead end.

Could you please help us recover access or temporarily disable 2FA so we can log in?
Thank you for your assistance.

[Trudy Claspill]

Hello @Marco Hurtado 

Welcome to the Atlassian community.

We are a user community so cannot directly help you.

But I am able to flag your post here to raise it to the attention of Atlassian Team members. You should hear from them within two business days.