Locked Out Of Admin After Name Change

[Connor LaFleur]

I'm setting up a demo ticketing system for my work and I set it up so that a service account would be the owner of the environment. I had to rename the account (not change the email), and now it's saying I don't have access to JIRA settings or Altassian Admin.

I made my regular user account an Atlassian admin as well and that also now seems to be unable to access Altassian Admin. I'm a bit confused as to what if anything I can do to fix this.

[Joseph Chung Yin]

@Connor Lafleur -

Welcome to the community.  If you are the site admin, you should have all the rights to access the env including Atlassian Admin area.

In this case, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on your account.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.