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Locating the Customer facing Portal for JSM Sandbox

AS
Contributor
January 27, 2022

We have set up the Sandbox for JSM and are able to access all typical functionality on the backend for Agents.

However, we are looking to have customers test the new features and designs on the external portal side. We can the portal sandbox be located? Is there one connected to the JSM Sandbox?

1 answer

2 votes
Mikael Sandberg
Community Champion
January 27, 2022

In the JSM project, if you look on the left-hand side you should see Channel (if you see Back to project at the top, just click that to see it), similar to this:

Screen Shot 2022-01-27 at 12.00.06 PM.png

If you click on it you should see a link to the portal. The URL is something like https://your-instance.atlassian.net/servicedesk/customer/portal/1

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