In the Linked Work Items view of the asset, I only see open tickets. Closed tickets are not displayed, even though I don't have any filters configured or applied.
When I run a JQL search for the same asset, both open and closed work items are returned correctly, which is why the number of linked work items differs between the JQL results and the Linked Work Items view.
Is there a setting, limitation, or configuration that causes closed work items to be excluded from the Linked Work Items view? I would expect all linked work items to be displayed, regardless of their status.
Am I missing something?
Hello and welcome to Atlassian Community @Johannes Henkel
No you don't missing anything.
Atlassian documents that when connected work items for an Assets object are retrieved, resolved work items are hidden by default.
Please take a look here https://jira.atlassian.com/browse/JSDCLOUD-12153?stepId=14&workflowName=JAC+Suggestion+Workflow+3
Best,
Arek 🤠
Thank you for your response. However, I’m still a bit confused.
The articles seem to describe the behavior when viewing linked work items from Jira. In my case, closed tickets are also not visible directly within the asset object in Assets, even though the option to display them is enabled.
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Is the Resolution field actually set, and what is its Status Category?
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