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Jira service Managment - last time a ticket was open Dashboard

Jira service Managment - last time a ticket was open Dashboard

I want to include in my Dashboard is the last time that a ticket was opened. Is there a way to do this with Jira service Managment tickets?

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Hi @Danielle David ,

can you please explain this a little bit more??? what do you mean with "last time a ticket was opened"?

Cheers,

Esteban

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sorry, I will elaborate.

Is there any filter/dashboard/report to see if an agent has looked at a ticket without any edits?

If not my next thing would be can we filter/dashbaordreport on activity last activity?

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Jira does not track issue views (it can't, because there are many ways you might view an issue, and it's mostly completely useless information anyway)

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can we filter/dashboard report on activity last activity?

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Again, Jira does not track issue views.

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