Community
Q&A
Jira Service Management
Questions
Jira automation. When an issue is transition from B to C, send an email to user who transition this

Jira automation. When an issue is transition from B to C, send an email to user who transition this

Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.

1 answer

1 accepted

5 votes

Answer accepted

Hi Link,

You probably need to create a custom user field and populate it with the value of the initiator based on a Work Item Transitioned trigger from A to B. Then create a second rule that you can send an email to the user in that field when the Work Item Transitioned trigger goes from B to C.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

thanks John will give it go.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @LKA -- Welcome to the Atlassian Community!

Adding to the suggestions from @John Funk ...

If your workflow permits it, what do you want to do when the work item has transitioned multiple times from A -> B status values? For example, use the first user who did it, the last user, etc.?

And...an alternative to adding the custom field and additional rule is calling the bulk-fetch changelog REST API endpoint with the Send Web Request action, returning only the status field records, and then filtering for the from / to status values.

the bulk-fetch changelog endpoint
- https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-changelog-bulkfetch-post
how to call an endpoint from a rule
- https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Kind regards,
Bill

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • John Funk likes this

Suggest an answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

PERMISSIONS LEVEL

Product Admin

We're moving! The community forums are migrating to a new platform on September 22. Learn more

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Jira automation. When an issue is transition from B to C, send an email to user who transition this

1 answer

1 accepted

Suggest an answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events