Jira automation. When an issue is transition from B to C, send an email to user who transition this

[LKA]

Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.

[John Funk]

Hi Link,

You probably need to create a custom user field and populate it with the value of the initiator based on a Work Item Transitioned trigger from A to B. Then create a second rule that you can send an email to the user in that field when the Work Item Transitioned trigger goes from B to C.

[LKA]

thanks John will give it go.

[Bill Sheboy]

Hi @LKA -- Welcome to the Atlassian Community!

Adding to the suggestions from @John Funk ...

If your workflow permits it, what do you want to do when the work item has transitioned multiple times from A -> B status values?  For example, use the first user who did it, the last user, etc.?

And...an alternative to adding the custom field and additional rule is calling the bulk-fetch changelog REST API endpoint with the Send Web Request action, returning only the status field records, and then filtering for the from / to status values.

• the bulk-fetch changelog endpoint
  • https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-changelog-bulkfetch-post
• how to call an endpoint from a rule
  • https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Kind regards,
Bill