Initially I had access to the Jira Service Management portal to submit requests, however now I do not have access and get the /forbidden and error message "... doesn't have access to the help center. Try contacting your admins to grant you permissions." This is when I am signed-in.
When I go to the site in incognito, I have access to the request page, but I can't submit a request. I get this error. "Couldn't send request. You do not have permission to create requests using this Portal."
Please help.
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