Jira Service Management - Microsoft Teams Integration

[Vipeen Sekharan]

I have a working integration setup between JSM (both PROD and Sandbox) and Microsoft Teams. Currently, all alerts go to one Teams Channel.

Recently, I wanted to categorize this and forward alerts to different Channels based on their type. The issue is, I am unable to choose a Team when I try to configure the integration. It doesn't display any Team that are available in MS Teams. I am sure it used to display them earlier. Screenshot attached to show the issue. 

The Enterprise App named 'Atlassian-ChatOps' in Azure has required permissions with Admin consent such as

• Team.ReadBasic.All
• Channel.ReadBasic.All

along with few more. And the existing integrations working is a sign that necessary permissions have been configured.

The tenant itself has been connected for both PROD and Sandbox for years. Screenshot attached. 

To make things worst, I did a reset of the current integration in SBX and now I have the same problem with it. 

Summary: Tenant is connected, permissions configured for Enterprise App in Azure, already a working solution, but unable to reconfigure it nor add a new integration. 
Any suggestions will be helpful.

[Arkadiusz Wroblewski · Accepted solution]

@Vipeen Sekharan 

In the Microsoft Teams admin center, confirm that the Atlassian ChatOps app is allowed by the relevant app permission and setup policies, and that it is not blocked for the admin or user performing the connection.

You should also re-consent the Atlassian ChatOps permissions with a Microsoft Global Administrator. Do not only rely on checking whether old permissions already exist in Azure.

For testing, use one simple standard Team and one standard Channel where the Microsoft account used for the configuration is an owner or member.

Also check the integration logs on the tenant side, as they may show whether the connection attempt is being blocked or failing during consent/authentication.

[Vipeen Sekharan]

Thanks for your suggestion @Arkadiusz Wroblewski . I needed to reauthorize the permissions again. Once I did it, I can see the Teams and Channels now.

[Marc -Devoteam-]

Hi @Vipeen Sekharan 

This is probably related to permissions on the MS Teams tenant.

Also what type of subscription do you have Free, Standard, Premium or Enterprise?

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/ 

[Vipeen Sekharan]

Thanks for your response  @Marc -Devoteam- . I have an Enterprise subscription and followed the exact documentation you have shared.