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Jira Service Management Cloud to Cloud migration

Sutee, Sengkaew
December 13, 2021

Is it possible to migrate a project created from the ITSM template from one cloud site to another cloud site (also, in the different organizations)?

I have been researching, so far know that the Jira Cloud Migration Assistant does not yet support the migration. I see a feature request that said that site export, import can be a workaround, but however after I look further, it seems that to be for server/DC to Cloud only. So, is there any other potential solution for this?

2 answers

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3 votes
Answer accepted
Deepanshu Natani
Community Champion
December 13, 2021

Hi @Sutee, Sengkaew please check out this documentation for details on migrating project from one cloud site to another: https://confluence.atlassian.com/jirakb/migrate-projects-from-one-jira-cloud-site-to-another-779160766.htm

Sutee, Sengkaew
December 13, 2021

I cannot access the page your provided, getting the below error.

FireShot Capture 029 - 404 - Page Not Found - confluence.atlassian.com.png

Deepanshu Natani
Community Champion
December 16, 2021
Like • M.d.Bont@TERBERG.COM likes this
Sean Riddle
December 19, 2023

You could also use Salto, we just launched support for JSM. https://www.salto.io/jira

Like • Sagi Bracha Salto_io likes this
0 votes
Sean Riddle
February 13, 2024

You should check out Salto

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