Jira Data Manager user import — email resolution issue

[Abubakar Pokam Tchawa]

Hello everyone,

I’m currently trying to import Jira users using Data Manager, but the users’ email addresses are not being resolved correctly.

I’ve already opened a ticket with Atlassian Support, but it’s still pending.

Has anyone experienced a similar issue? I suspect this could be related to email visibility or permissions, but I’d be interested to hear if anyone has encountered this before and found a solution.

Thanks in advance!

[Andrea Robbins]

Hi there! Can you expand a bit on it cannot be resolved? Is the issue related to the users not coming into data manager as raw data, the cleansing, merge, or are you getting duplicate users when importing into the asset schema? Also which connector are you using and are you using a cloud connector or the data manager clients? Can you share a screenshot of the error if there is one?