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JSM and Jira Premium license

Jet
July 14, 2026

I have Jira Software premium license but I also want to act as JSM collaborator where I can still view JSM tickets, leave internal comments, and log work. How can I setup the role ?

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3 votes
Answer accepted
Mikael Sandberg
Community Champion
July 14, 2026

Have a look at this KB that describe what permissions are needed to have Jira users as collaborators in JSM.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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