JSM VSA - How do I confirm VSA is pulling knowledge from only our External facing Confluence

[Patricia Izquierdo]

How do I confirm the Space 1 on the left is the only knowledge base/ Confluence space that the Virtual Service Agent uses for reference?

[Fabian Lim · Accepted solution]

Hi @Patricia Izquierdo

I recommend you read this article: https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#link-jsm-confluence

There is a section that describes how you can separate access from the customers vs internal agents.

Fabian

[Patricia Izquierdo]

That was helpful, thank you!