JSM Sending Notifications - Your request could not be created.

[Bianca Lasalandra]

Hi!

Our team has emails linked to a JSM Help Desk. Previously, when users not added to the Help Desk would message the linked emails, no notifications would be sent out alerting them that the email failed to produce a ticket. 

Recently, a notification has been introduced such that when users not registered in the Help Desk message the linked emails, they receive a notification that states: 

Your request could not be created. If you would still like to get help, please contact the team directly. 

If you received this email in error, please ignore it. 

Could someone provide instructions on how I can turn the above notification off? 

Thanks! 

[Tomislav Tobijas]

Hi @Bianca Lasalandra ,

This is a fairly new feature > see Announcement: Get notified when email requests fail 

As far as I know, there isn't an option to disable this.

There are a couple of feature requests related to disabling/customizing this notification:

• JSDCLOUD-16507: Disable notifications for failed email requests 
• JSDCLOUD-16469: Customizable Notification for Failed Email Requests 

Hope this will get reworked soon.

Cheers,
Tobi