JSM APP missing from site.

[emerico vespucci]

Hello. I was successfully using JSM. At some point the confluence, Jira, and JSM apps on my site became inactive so I reactivated them. I can see Jira and Confluence. I can also see the spaces originally created with JSM but they seem inoperable. I am now also unable to create a space for JSM. Error below. 

Given Jira and JSM appear integrated I can't tell which is which and which is not working.

Can we first confirm if I do or don't have JSM.

[John Funk · Accepted solution]

Hi Emerico,

It looks like you have been rolled over into the Service Collection, which is a collection of apps, which includes Jira Service Management. It's a bundle or package if you want to look at it that way. So you grant access now to the Service Collection "app" instead of JSM directly. 

[emerico vespucci]

Hi John. Thanks for the reply. How would I accomplish that? I can see in subscriptions the service collection appears to be a bundle as you stated.

[John Funk]

Are you wanting to get rid of the Service Collection and go back to just JSM? Here is more information about what is bundled. 

https://www.atlassian.com/collections/service

[Marc -Devoteam- · Accepted solution]

Hi @emerico vespucci 

This looks duplicate from https://community.atlassian.com/forums/Jira-Service-Management/Hello-folks-I-am-unable-to-access-any-of-my-Atlassian-Apps/qaq-p/3192565 

I have requested support from Atlassian for you on that post. Please wait fro them to reply to you on that post.

[emerico vespucci]

Hi Marc. That was different, which is why I reopened it with more info. I received a response on the initial issue. That had to do with a JSN I tried to activate. The response indicated it was deleted. This is more about JSM itself and whether or not I have it and its working correctly. The screenshots provided tell the story. 

You don't sese JSM listed under Billing for Manage Subscriptions. The error from me adding a space using JSM product fails, which is another indicator. 

Once you confirm I don't have JSM the next question is how do I add it as a product?

[Anastasiia Dimnych]

Hi @emerico vespucci,

I apologize for a delay on our side! If the issue is still actual, please create ticket this way:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Enter your email address
• Select Other in How can we help you? field
• Describe your issue and submit a request

This will create a ticket with the customer advocates team that will assist you.

Best,

Anastasiia