JSM API

[Rafal Skrzeczkowski]

I'm trying to use Endpoints in JSM API which ask about servicedesk and requests (especially SLA). I have admin permisions to project but still I can't reach those endpoints. 
Examples of such endpoints:

url = "https://xxx.atlassian.net/rest/servicedeskapi/request/{issueIdOrKey}/sla"

url = "https://xxx.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue"

In that same time I can use such endpoints:

url = "https://xxx.atlassian.net/rest/servicedeskapi/organization/{organizationId}/user"

url = "https://xxx.atlassian.net/rest/servicedeskapi/request/{issueIdOrKey}/comment"

What am I missing in my permissions?

[Nico Maikranz]

Hi @Rafal Skrzeczkowski ,

do you get a specific error message when trying to use named endpoints?

[Rafal Skrzeczkowski]

403

{ "errorMessage": "You do not have permission to fetch the list of SLA custom fields", "i18nErrorMessage": { "i18nKey": "sd.sla.field.service.permission.error.fetch", "parameters": [] } }

[Nico Maikranz]

Do you also get an error when you only use the request-endpoint?

url = "https://xxx.atlassian.net/rest/servicedeskapi/request/{issueIdOrKey}"

[Rafal Skrzeczkowski]

no, I see a full response

[Nico Maikranz]

Ok. Then I am out ideas at the moment.

I am also an admin in one of our service management projects and I can get the infos from both endpoints.

Sorry that I cant help you further :-( 

[Marc - Devoteam]

Hi @Rafal Skrzeczkowski 

Have you been assigned a JSM license, by the response you get on SLA, it seems not to be so.

You can be admin on a JSM project, but if you don't have a JSM license, you won't. be able to see all information.

To summarize, you don't have the agent license assigned (JSM license)

[Rafal Skrzeczkowski]

I've checked and I have Premium license and the role is User (agent)

[Marc - Devoteam]

Hi @Rafal Skrzeczkowski 

Please show a screenshot of the user used from overview in Administration User Management?

And also a screenshot of the permission this user has in the JSM project?

The API token used, is is a regular token or a scoped token?

[Rafal Skrzeczkowski]

[Rafal Skrzeczkowski]

we use API token

[Marc - Devoteam]

Hi @Rafal Skrzeczkowski 

What kind of API token, regular or a scoped token?

What are you rights on the JSM project?