JIRA automation : Followup the issues with a comment

[Sai Abhiram Chunduru (XFND36)]

Hello,

I have a very simple automation rule which runs with a JIRA cron to post an external comment as an issue follow-up on the tickets that are in customer's bucket for more than 5 days.

This cron is running successfully every Sunday at the mentioned time . But the problem here is a ticket that was commented with the automation rule on 1st Sunday , is not getting commented on the second Sunday (Please note that the ticket is still in the same state with no changes) . Ideally , this ticket is meeting the criteria - 

1) In the customer bucket / No status change at all.

2) No update more than 5 days.

Its happening with all the issues of this state. Is this a known limitation that only once the comment will be posted ? Please help to understand.

Actor for rule -Automation for JIRA

Thank you

[Hamza Chundrigar · Accepted solution]

Hello Sai,

There’s an option within Automation for Jira, where if you have an action: add comment to an issue, you can select a checkbox that disables duplicate comments from being created.

Have you selected that option?

[Sai Abhiram Chunduru (XFND36)]

Hi @Hamza Chundrigar ,

Thank you for your response.

That checkbox didn't catch my attention till now; Yes, its enabled !! This is causing the issue . Is that correct? should this be disabled? Please suggest.

Prevent duplicates by only adding this comment once to a particular issue.

[Hamza Chundrigar]

Hi @Sai Abhiram Chunduru (XFND36) 

Yes, this is likely the issue. Please disable it by unchecking the option so that the automation can post the same comment on the issue even if there’s an existing duplicate comment from before.

Let me know if that solves it for you! 

If it does, please consider accepting the answer so that other community members may find it easier to search for an answer :)

Best,

Hamza

[Sai Abhiram Chunduru (XFND36)]

Hi @Hamza Chundrigar , I had monitored this Sunday and yes it worked . Thanks a lot !