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JIRA Cloud in Teams does not include "view link" and shows Cloud as an "Unknown User"

Cheyenne Samano
Cheyenne Samano June 20, 2025

Hello! My company just switched to a new JIRA instance and I am in the process of getting everything set back up. I am trying to set up my JIRA Cloud to push JIRA notifications to teams. While the notifications are being pushed... There is no link to the issue and JIRA Cloud is showing up as "Unknown". Not that concerned about the "Unknown" status, but I thought that information might help with troubleshooting! The notification not including the link is not ideal. Thanks!

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