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JIRA Automation for emailing an external mailbox when a User is Tagged in a comment

Steven Lloyd
Steven Lloyd
Contributor
October 16, 2024

Hey

I have been asked if it is possible that Jira Automation could be used, so that when a user is tagged in a request (Not necessarily the Assignee/Reporter). If this could then also be forwarded to a specific mailbox to be picked up in absences. 

I do understand that this may not be best practice for how Jira should be used, but looking to solve a current issue at the time and wondering if it is possible to use Automation to achieve this on a short term basis. I know this is possible when changing assignee etc. But cannot see how it is possible on a comment. 

Any help, even to confirm my initial thoughts would be greatly appreciated.

Cheers

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Leonel Goitia
Leonel Goitia
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October 18, 2024

Not sure if this is what you are looking for but I have this automation to add tagged users on comments as a request participants (request participants get notification when added) & maybe you can modify this to send a personalized email.

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