Issue login in the landing page

Screenshot 2026-09-04 180354.png

The login button in the landing page is not working. It works when you click the button in helpdesk page / portal page.

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1 vote

By chance your site using Refined ?

"Lost your internet connection" error during Jira Service Management login | Jira and Jira Service Management | Atlassian Support

Best,

Arek🤠

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0 votes

Hello @Boon Han Tiew Welcome to the community!

While looking at the error seems to be an network related issue, but as you mentioned its working on the portal page, Can you try accessing the same on different browser or in Private window?

Also, pls check the @Arkadiusz Wroblewski comment for refined as well.

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0 votes

Welcome @Boon Han Tiew

Did you try this with incognito mode?

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Issue login in the landing page

3 answers

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