Issue Collector: Customer Phone Number Field

[Jonathan Adlerstein]

I'm creating an issue collector to put on a company portal so users can get help with registering or using the portal. I'd like to gather the user's Name, Email and Phone, along with preferred contact method. How do I add the phone and preferred contact method fields to the collector and map them to the issue?

[Marini Marini · Accepted solution]

Hi @Jonathan Adlerstein 

In the Issue Collector configuration, you can select "Template: Custom". Then, you can add your Jira project's custom fields in the Issue Collector form e.g. Phone and Contact Method. When the form is submitted, Jira will create an issue and update the Phone and Contact Method accordingly. However, we won't be able to make certain fields "Required" in the issue collector form.

While for the default two fields i.e. Name and Email, you will need to extract it from the Description field. I can't find a way to extract the Name but for Email, you can use Jira Smart Value to capture the email address in the Automation rule:

{{issue.description.substringBetween("mailto:","]")}}

 You may also want to check out this community post.

I hope it helps.

Regards,

Marini

[Jonathan Adlerstein]

When I go to the custom template I only see four custom fields: Components, Description, Priority, Attach File. How do I add other custom fields?

[Jonathan Adlerstein]

I added the custom field to the screen for the service project and now it's available on the collector. Thanks for the help!