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How can I pull the email address from the Description section of an Issue for an anonymous user?

I created an Issue Collector for our Front Door Request process. The Issue Collector was embedded in a Wiki page. 80% of employees submitting a request will be Anonymous. How can I capture their email in the Description section so I can setup an Automation that will send them notification as the issues transitions from Open Status to Closed?

I am a Project Administrator (not a Jira Admin). Below is the results of smart values query:

Description: {{issue.fields.description}}



*Reporter*: Carl Vernon

*E-Mail*: []


I have tried the following without success:

Email: {{#issues}}{{}}{{/issues}}
Email: {{issue.MailtoCustomer.value}}
Reporter: {{issue.description.match("Reporter:\s(.*)")}}
Email: {{issue.description.match("E-mail:\s(.*)")}}
Email: {{issue.description.match("([a-z]+@[a-z]+\.[a-z]{2,4})")}}
Email: {{}}


1 answer

1 accepted

5 votes
Answer accepted

I figured it out. I used a Smart Value string query to pull the email from the Description section of the Issue Collector:




*Reporter*: Carl Vernon

*E-Mail*: []



I then created an automation with the Create Trigger and used the Smart Value string query in the To: field of the Send Email component.


I was looking for this for ages... thank you! 

Here is a smart value to extract Name from the issue collector as well: {{issue.description.substringBetween("*: ","\n")}}

This is amazing and super helpful.

Thanks @Ileana Reyes-Buchholz

Hi @Ileana Reyes-Buchholz @Krzysztof Skrzypczyk  @Prasad Kawadkar Thanks for this great tip. I've successfully configured the automation rule in my JIRA cloud instance and the audit log says the email has been sent. However, I don't see anything in my inbox. Can you please share what am I missing?

Like Mukesh Kumar Bari likes this

Did you set yourself as the Default Reporter? This will also make it possible to setup future automations for Anonymous Users.

Hi @Ileana Reyes-Buchholz  Due to the integration between qTest and JIRA, yes the default reporter comes as my name. however, I followed this method to send email to non-jira users. so I was pulling the substring email from the description. The reporter shouldn't really matter. For testing purposes, I gave my email address in the description field. 

It actually worked. I think it as an issue with one particular jira ticket. thanks for the help. 

Great - so glad it worked for you.

Mukesh Kumar Bari
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Apr 02, 2023

I followed the same, the Automation rule runs successfully but the mail is not being sent, I tried giving a specific mail too but no luck.
Please help.

Check on the Spam folder.

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