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Is there any way to filter the call reporter as non-agent?

Roberto Miasack
Roberto Miasack
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September 29, 2021

Hi!

 

What I want to do is create a report on the dashboard for satisfaction survey. For this to work, I need the filter not to bring tickets opened by the agents themselves. Does anyone know how to do this?

 

Cheers!

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2021

Hello @Roberto Miasack,

Thank you for reaching out to Atlassian Community!

When it comes to agents, they are members of the default group jira-servicemanagement-users or jira-servicedesk-user (for older Jira Cloud sites), so in this case, you can use the JQL below to filter the tickets:

project = pkey and reporter not in membersOf("jira-servicemanagement-users")

Please, take your time to test and let us know how it goes.

​​Kind regards,
Angélica

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Roberto Miasack
Roberto Miasack
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October 1, 2021

@Angélica Luz 

 

Thank you for help me!

 

Do you know any place I can find documentation on this?

 

Cheers!

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 4, 2021

Hi Roberto,

You can find the details regarding membersOf() and others on the documentation below:

- Advanced search reference - JQL functions 

Kind regards,
Angélica

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