Is there a way to pull employee information into a JSM Form

[Kathleen Hamilton]

We have employee data in a database that contains information such as their Employee ID, Dept, Manager and other details. When they create a JSM request using a form we want to be able to pull their data into fields from the database. Is there a way to do this with an external database other than having to recreate the data in Assets?

[Nikola Perisic · Accepted solution]

Hello @Kathleen Hamilton 

Other than using Assets as out of the box solution, no. As an alternative, to pull the data from your database you would use an app like eazyBI.

[Marc -Devoteam-]

Hi @Kathleen Hamilton 

You could start using Assets, and store the current information in Assets.

This would require a 3rd party solution.

You could look at:

• External Data for Jira Fields
• Elements Connect
• others

See the Atlassian Marketplace