Is there a way to not allow customers to sort on the "built in" Request Type field in JSM?
Sara Nicholson
Contributor
Customers can sort by Request Type, but our organization has many request types, and only a few are related to customers. We have created a custom field called "Customer Request Types" and want customers to be able to sort by this field. I know how to add it to the table. However, built into JSM, "Request Type" isn't removable in the above portion from what I can find. I am wondering if someone can tell me if this can be changed?
