Is it possible to work without a Resolution field in Jira Service Management?

[Jeremy]

In Jira we don't use the resolution field. So when we change the status, we don't have to fill in an extra field. But when I look at the created vs resolved;

I have a resolved issues of 0.

I want to have this value up when I put the issues in status Closed. How can I fix this?

[Mohamed Benziane · Accepted solution]

Hi,

This report is based on the resolution field. So until an issue is not fill with a value the issue will not count as resolved.

So you need to add this field to your screen and just fill it when you close the issue.

[Jeremy]

Thank you. I thought maybe our status Closed in the workflow is not set as Resolved status but this makes sense. Thanks!