Is it advisable to copy data from Sandbox to production

[Julliane Chan]

I created a portal and template in sandbox environment, and I want to push the changes to production. Previously I don't think there was a way to push it automatically, but I have learned that now we can, by using the Data management. However, Jira says that it will create a duplicate for custom fields and other configuration. 

Will it directly affect the existing fields and workflows? Is it advisable to push the updates to production this way?

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Julliane Chan 

At the moment there is no way to copy sandbox data to production. Here is the improvement request:

https://jira.atlassian.com/browse/CLOUD-11150

A workaround was discussed that might help. But for forms, you can't import. You can export the data, but importing forms is impossible. you need to recreate them:

https://jira.atlassian.com/browse/JSDCLOUD-10969

There is also no API to import:

https://developer.atlassian.com/cloud/forms/rest/api-group-forms-export/#api-group-forms-export

- what you see in data management are two things:

Copy product data -> To move data to another cloud instance

https://support.atlassian.com/organization-administration/docs/what-product-data-is-copied/

Manage sandboxes -> Create/move data to sandbox.

https://support.atlassian.com/organization-administration/docs/manage-atlassian-product-sandboxes/

Hope that helps!

Regards

[Julliane Chan]

Hi Aaron, 

Thank you for the quick response. Hoping that Atlassian will soon implement this feature. 

[Susan Waldrip]

Hi @Julliane Chan, in addition to the info @Aaron Pavez _ServiceRocket_ provided, there are some 3rd-party apps in the marketplace that can do that. I use Revyz's Data Manager for Jira for backup/restore/disaster recovery, and there are other great apps for this like Salto's Salto for JSM Cloud, Rewind Backups for Jira, and others (I searched in the Marketplace for "backup for Jira" and similar). Many (but not all) of these kinds of apps not only back up configs and data, they restore them at multiple levels. Good luck!