Inquires are not created when email is send to support email address

Hello, 

thank you for your replies.

I am using an external email and this is the only project I have since I am just testing Jira SM if it will be suitable for our company, so I am using only free version. I have set up both already and the email address is not misspelled:

Am I missing anything else? In the incoming mail server settings I was unable to delete the attlasian email. 

Thank you in advance

Hi @Zuzana Ofume Machová 

Yes, Welcome to the Community.

As an example of what John is asking is:

Is this the only project not getting emails? If so, you may have simply mistyped the address, its easy to do.

If other projects are not getting emails then you should go and look at Settings -> System - Incoming Email to ensure your incoming mail server is set up.

Regards

Mark

Hi Zuzana - Welcome to the Atlassian Community!

Are you use the email that got automatically generated for you by the JSM project? Or did you create a new one? 

Can you share a screenshot (but hide the sensitive stuff like the domain name)?