Incident management API always 404s

[Jake Howard]

I'm trying to build a custom integration with JSM, so that we can raise incidents from some internal tools. However, the Create Incident API returns a 404, claiming I've found a "dead link" if I use our organisation domain, or a blank 404 if I use api.atlassian.com.

I can create incident-type issues using the regular Jira API, but I don't think these are fully integrated with JSM, as I'm prompted to manually "upgrade" them to incidents when I open them for the first time.

Has anyone else successfully built an integration with JSM's API?

[Marc - Devoteam · Accepted solution]

Hi @Jake Howard 

Welcome to the community.

The incident Management feature is only available for Premium and Enterprise plans.

The API call to create an incident is: 

https://<site-url>/jsm/incidents/cloudId/<cloudId>/v1/incidents/<issueID>

[Jake Howard]

I think that's the answer - we're only on the "Standard" plan. Looks like the Standard (and Free) plan only supports "Manual" incident creation, rather than through the API. Thanks!

[Marc - Devoteam]

Hi @Jake Howard 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.