The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

In email notification, user mentions are shown as "unknown"

manog
manog
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 22, 2023

In email notifications user mentions are shown as unknown,

Screenshot 2023-11-22 at 3.25.23 PM.png

Watch
Like # people like this
713 views

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes
Answer accepted
Ste Wright
Ste Wright
Community Champion
November 22, 2023

Hi @manog, @Sven 

It was an incident Atlassian have resolved - check out: https://jira-software.status.atlassian.com/

Is it still happening for you? Or is it now working as expected?

Ste 

View More Comments
Sven
Sven
Contributor
November 22, 2023

Thank you for your feedback. Mention notifications are now working as usual.

Like • Ste Wright likes this
manog
manog
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 22, 2023

It's working fine now.

Like • Ste Wright likes this
Reply
0 votes
Sven
Sven
Contributor
November 22, 2023

Same problem here since today

Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security