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I want to rename the “Send” button that appears in the Customer Portal when submitting a request

Raja Mohamed
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December 3, 2025

Is there any way—either through configuration, themes, or customization—to rename the “Send” button in request types in the JSM Customer Portal on the Free plan? If not, is this limitation the same for all plans?

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2 votes
Nikola Perisic
Community Champion
December 3, 2025

Welcome @Raja Mohamed 

No, this cannot be changed as this is hard coded by Atlassian. Alternatively, you can change this in the development tools but this is not permanently change.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
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