I want to create a Queue or a Board for a specific team who will handle only few specific clients

[Rutuja Thakare]

I want certain members of my team to only view & able to comment on a one specific project only and they should not be able to access other tickets/projects. 

[Jack Brickey · Accepted solution]

Agents are associated at a project level so as long as these agents don’t exist on other projects then they won’t be able to see other tickets in those projects. Based on your post here it would seem to me that you would have to have a specific project with a specific client to achieve your goal.

[Dirk Ronsmans]

That's what I mean with also looking at other projects for the permissions. If they have been set too open (any logged in user/user with application access) this might be giving them permissions to view issues/change them without really being assigned a role on the project

[Dirk Ronsmans · Accepted solution]

Hey @Rutuja Thakare and welcome to the community!

You'll have to take a look at a few things to achieve this:

1. Make sure those users only have access to the specific project. This might mean taking away permisisons from other projects instead of just granting them to this specific one.
2. If they are only allowed to see certain tickets you'll have to work with Issue level security. This hides the tickets from anyone who isn't allowed to see them. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/
3. Configure a queue for them (altho if you set up your issue level security correctly they can just use a regular queue and all the items they are not allowed to see will be filtered out)

An alternative could be to create a project specificly for them and have some automation create a linked issue in that project.

Depending on how extensive your requirement is you might go one way or the other.

[Rutuja Thakare]

Great, thanks so much. Let me try it out:)