I have an automation rule with the trigger: "when sprint starts", the rule is working for software p

[Manisha Aggarwal]

I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and software projects aligned, it only works on the stories from software project and not service project. Can anyone advise how I can fix it?

[Bill Sheboy]

Hi @Manisha Aggarwal -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this: company-managed, team-managed, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill