How to trigger Automation based on time in status?

Hi @Amie Smith,

Yes, that is possible in the new automation. The key is to use a scheduled trigger where you add a JQL statement to retrieve the tickets that match your criteria.

I am assuming that you have a specific status in mind (assuming even further: "Waiting for Customer") and that you know exactly what status you want to transition the issue(s) into.

You will end up with something like this:

Hope this helps!