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How to set an automation rule "email notification" when tickets are moved to a different team

Candy Tricia Khohliwe
Contributor
May 8, 2023

How to set an automation rule "email notification" when tickets are moved to a different team

1 answer

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Trudy P Claspill
Community Champion
May 8, 2023

Hello @Candy Tricia Khohliwe 

Exactly how are you "moving" tickets to another team?

Candy Tricia Khohliwe
Contributor
May 8, 2023

Transitioning them from "inprogress" to another team to handle the ticket.

Trudy P Claspill
Community Champion
May 11, 2023

So, you are changing the issue Status from "In Progress" to another value, and that indicates that another team is responsible for the issue. Is that correct?

If yes, then the basic structure of your Automation rule would be:

TRIGGER: Issue Transitioned
From Status: In Progress
To Status: <the status to which you are setting the issue>
ACTION: Send Email
Set the To, Summary, and Content fields as you wish.

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email

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