The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to replace User from automation email reply?

Barinda Zarn
Barinda Zarn
April 24, 2023

Hello, we have a user (now a former employee) who is set as the auto responder for reminders and when tickets are closed (updating to Done). I've searched JIRA to determine where this is set but I'm unable to find. Can someone please assist and point me to where I can update to replace with a new user? Thanks,

Watch
Like # people like this
911 views

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes
Answer accepted
Brant Schroeder
Brant Schroeder
Community Champion
April 24, 2023

@Barinda Zarn When you are on the legacy automation you will see a little menu next to add rule in the right hand corner.  When you click that you can change the project default for automations.  See image below.

Screenshot 2023-04-24 215238.png

View More Comments
Barinda Zarn
Barinda Zarn
April 25, 2023

OMG! Thank you Brant! I was able to update accordingly. Appreciate both yours and @Dan Breyen's help.

Like • Brant Schroeder likes this
Reply
1 vote
Dan Breyen
Dan Breyen
Community Champion
April 24, 2023

Hi @Barinda Zarn . welcome! If it's an email coming from Automation, in the 'Send Email' section I have a 'More options' section where the From & From Name are listed. Is there an automation that you have running to do this task?  If so, the automations are available under project settings. I would start there. 

If it is an automation, and you're still having issues, could you possibly post it so we could take a look at it?

View More Comments
Barinda Zarn
Barinda Zarn
April 24, 2023

Thank you Dan for the follow-up. I don't see a "Send Email" section for the Automation. In reviewing Automation, we have one enabled Rule which does not reference the former employee (attaching it for your reference).

Automation_Prompt customer for comment_Enabled.png

I do observe under the Legacy Automation,  under Options, for "Run rule as..." there are two legacy automations that reference the former employee for Project default (attaching images of them). Both still appear enabled.  Where can I update that Project default to a different employee? Hoping this will address the issue.

Legacy Automation_Options_Project default former employee.pngLegacy Automation_Options_Comments reopen issue.png

Like
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security