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How to remove article preview within Jira Service Management support website

Rene Quintana
Rene Quintana
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July 15, 2026

Hello Atlassian community,

I was wondering if it were possible to modify or remove the article metadata preview within the Jira Service Management support website that connects to a Confluence space?

We are looking to make our JSM support website public and would like to see if there is a way to remove the article metadata when hovering over an article.

Any feedback is appreciated.Confluence article preview.png

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Andrea Robbins
Andrea Robbins
Community Champion
July 15, 2026

I would have someone test this that doesn't have a license and has a portal-only account. I am wondering (am not positive however as there's no documentation on this) if you are able to see this only because you're a licensed user or least a guest in Confluence. 

Even if the preview appears for public users, I doubt it would show anything that they don't have access to (automation rules, Rovo, etc). Even if they clicked the Confluence page link, it should take them to the portal. 

Please let us know what you find with testing a non-licensed, portal-only user that is logged into the portal!

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Rene Quintana
Rene Quintana
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July 17, 2026

Thank you Andrea for your response! I will be working with my Jira admin soon and I will let you know and anybody else what are findings are.

Thank you very much for the support!

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