2 answers
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Make sure to check out your notification settings as well → [https://{domainhere}.atlassian.net/plugins/servlet/project-config/{projectnamehere}/notifications
Tesha Vogt
Contributor
Have you checked the logs to see why they are failing?
To view the logs go to the Jira Service Management Project->Project Settings (on left at bottom)->Email Requests
You should then see something similar to this screenshot on the right side. Click view logs to see the status.
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