Hi Tim,
@Susan Waldrip request-type restriction is a good start, but locking a request type only controls who can raise it, not who can view the work item once created. To restrict visibility, you'll need a work-item security scheme.
Create a security level (e.g., `Internal – Tech Team`) granting access only to the Tech Team and admins, explicitly excluding Reporters, Request Participants, and Portal roles. Leave the scheme’s default level set to None so existing work items remain unaffected. Then, use Jira Automation to assign the security level whenever a new internal request is created (Trigger: Item created → Condition: Request Type is Internal → Action: Set Security Level).
Remember that site admins don't automatically bypass security levels, so ensure all required users and your automation actor are explicitly included in the level. Be sure to test with a portal-only customer account before going live! or.... Well Sanbox are Good playground.🤪🫣🤠
Best,
Arek 🤠
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