The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to find the value for a form choice when the option is "Other"

Kathleen Hamilton
Contributor
December 23, 2025

I have a JSM form in which one of the questions in the forms has an option for "Other" that shows in the form as Other...

I am creating an automation rule that needs to have a condition if the choice chosen is Other.

When I use this as the condition it is not taking action. When I use the other options in the choice it works. So how do I know what to put

smart value condition

first value is {{issue.forms.0fc9b3b9-97df-41d6-b9bc-a44f45404eef.last.Swag.label.first}}

equals

second value Other.

Sorry I cannot attach screenshots for some reason.

Appreciate any help!

 

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

6 votes
Answer accepted
Marc -Devoteam-
Community Champion
December 23, 2025

Hi @Kathleen Hamilton 

You need to compare to the id of the option other if this is a select, checkbox or radio button field.

So via the aPI you need to get the content of the form and the id of the value Other.

Screenshots can be added via the Insert Photos, you will neeed to save your screenshots on your device before you can upload them.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events