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How to change the "From" filed in an email that is sent to a customer?

Mina
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April 2, 2022

How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.

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1 vote
Jack Brickey
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April 2, 2022

Maybe you want to change the following which you will find under project settings > notifications...

89CF499F-EBAF-4B89-965F-E028923CC389.jpeg

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
April 2, 2022

Hi @Mina ,

welcome to the Atlassian community!

If you want to edit the project name in the notification email in order to reflect the new project name (under details), please check Project Settings -> Portal Settings and check the name on Service project information

This name is the one visible on the customer portal and not the name of the project you see internally.

Immagine.png

it should fix your issue.

Fabio

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